Terms and Conditions

These Terms and Conditions constitute a legally binding agreement made between you, whether individually or for or on behalf of any entity (the User, you), and FGRМ Tech Рtе. Ltd., located at 160 Robinson Road #14-04 Singapore 068914, (FGRМ Tech, Onwardticket.com, we, us), concerning your access to and use of the Onwardticket.com (https://Onwardticket.com) website as well as any related applications and/or services (the Site). The Site provides the following service: direct and indirect sale, resale and intermediation of selected airline flight reservations and tickets (the “Service”). The User agrees that by accessing the Site and/or the Service, he has read, understood, and agrees to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and/or the Service and you must discontinue use immediately. You further agree that we may change these Terms and Conditions from time to time by updating this posting, and that such changes will take effect immediately on posting. Your continued use of the Site and/or the Service constitutes your acceptance of any change and of the prevailing Terms and Conditions.

1. General conditions


1.1. The User’s use, whether  as an individual or on behalf of a company, of this Site and/or the Service is subject to the terms of a legal agreement between the User and us. The User is also responsible for ensuring all persons who access the Site through his/her internet connection comply with these Terms and Conditions. The User may not assign, sub-license or otherwise transfer any of his/her rights under these Terms & Conditions. . By interacting with the Site and/or using the Service The User expresses acceptance of these Terms and Conditions and furter confirms his/her full, unconditional and voluntary agreement with these Terms and Conditions.
 
1.2. A User who does not consent to these Terms and Conditions, is obliged to immediately stop using the Site and/or Service and leave the Site immediately.
 
1.3. All information on the Site is available in English. By accepting these Terms and Conditions, the User agrees to use the Site in English, and Onwardticket.com does not bear any responsibility for translation or in connection with the User’s incorrect understanding of the English language. 
 
1.4. Additional policies which also apply to the User’s use of the Site include: Our Privacy Policy https://Onwardticket.com/privacy-policy, which sets out the terms on which we process any personal data we collect from the User, or that the User provide to us. By using the Site, the User consents to such processing and you warrant that all data provided by the User is accurate.
 
1.5. Onwardticket.com controls and operates this Site from Singapore. We make no representation that materials in the Site or the products described therein are appropriate or available for use in the User’s location. The User agrees not to link to the Site from a website not operated by us, unless the User has obtained our prior written consent.

2. Payment methods

Onwardticket.com accepts Credit Cards, Debit Cards and PayPal.

3. Obligations of the User

3.1. The User must not use the Site and/or Service for an unlawful purpose or unlawful purposes. The User must not copy, monitor or access any part of the Site using an automated mechanism or process such as a robot or spider. The User must not attempt to gain unauthorised access to any part of the Site by hacking or any other similar means and the User must not test the Site for vulnerability. The User must also not transmit a virus to the Site.
 
3.2. The User further specifically agrees:

  1. Not to violate the rights of Onwardticket.com and third parties through the use of the Site and/or Service . If any claim of a third party is brought against Onwardticket.com in connection with the activities of the User, the User must do everything in his power to consider and satisfy such a claim (in case of its validity). If Onwardticket.com incurs any expenses related to such a claim, the User undertakes to reimburse such expenses in accordance with applicable law.
  2. Not to perform the following actions (Prohibited methods of use), and, if performing them, to bear the responsibility set forth by any and all applicable laws and regulations and these Terms and Conditions: (a) impersonate another person and engage in other illegal activities on the Site; (b) use the Site for commercial, promotional or other purposes that violate these Terms and Conditions; (c) try to access the account and/or Onwardticket.com’s login and password in any way, including, but not limited to, by deception, breach of confidence, login and password guessing.
  3. To strictly do not use the Site and/or the Service to violate any IATA and/or airline rules (including fare rules), directions or guidelines relating to booking practices including misuse or abuse of booking classes, fraudulent, duplicate, speculative or fictitious bookings;
  4. To use the Site and/or the Service only and exclusively for genuine flight  bookings and/or reservations expressed and purchased with a true intention to use them for actual travel, provided that the Site and/or the Service do provide the User with the flexibility of amending their travel plans within a 48 hours grace period.
  5. To strictly do not use the Site and/or the Service for the sole and exclusive purpose of obtaining access to VISA facilities for any Country, territory or jurisdiction, without having any genuine intention to fully use a flight reservation booked through Onwardticket.com.


3.3. The User must be 16 years of age or older to visit or use the Site and/or Service in any manner. By accessing this Site and/or using the Service or accepting these Terms and Conditions, the User represents and warrants that he/she is 16 years of age or older, and that he/she has the right, authority, and capacity to agree to and abide by these Terms and Conditions. The User also represents and warrants to us that he/she will use the Site and/or Service in a manner consistent with any and all applicable laws and regulations.

4. Onwardticket.com has the right to:

  1. Block User’s or third parties’ access to the Site without prior notice;
  2. Conduct routine maintenance or other works ensuring the working capacity of the Site without prior notice of the User; and
  3. Require the User to provide Onwardticket.com with a copy of his/her personal ID for inspection and confirmation of the User’s age, as well as his legal capacity.
  4. Monitor Users’ activities and cancel any reservation placed by any User which appears to be  fraudulent, duplicate, speculative or fictitious in nature, reserving any right to permanently blacklisting, or preventing any further usage of the Site and/or the Service to such User.

If Onwardticket.com discovers that the User has performed any of the Prohibited methods of use, it shall always be entitled to block the User’s access to the Site and/or the Service and at its sole discretion.

5. Legal disclaimer

5.1. The material on the Site (including any graphics, software, digital content, recommendations or other materials) and any material made available through the Site is provided "as is" and without conditions or warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, Onwardticket.com disclaims all conditions and warranties, express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Onwardticket.com does not warrant or make any representations regarding the use or the results of the use of the material on the Site in terms of its correctness, accuracy, reliability, or otherwise. The material on this Site could include technical inaccuracies or typographical errors and could be inaccurate or become inaccurate as a result of developments occurring after their respective dates. Onwardticket.com undertakes no obligation to verify or maintain the currency of such information. For the avoidance of doubt, Onwardticket.com only provides services to customers; and goods or property are not sold to customers by Onwardticket.com.
 
5.2. Onwardticket.com endeavours to maintain this Site and its operation, but is not, and cannot be, responsible for the results of any defects that may exist in the Site or its operation. As to the operation of the Site, Onwardticket.com expressly disclaims all conditions and warranties of any kind, whether express or implied, including, but not limited to all implied warranties of merchantability or fitness for a particular purpose, title and non-infringement. Onwardticket.com makes no warranty that (i) the operation of the Site will meet the User's requirements; (ii) access to the Site will be uninterrupted, timely, secure, free of viruses, worms, trojan horses or other harmful components, or free of defects or errors; (iii) the results that may be obtained from the use of the Site will be accurate or reliable; or (iv) defects will be corrected. You (and not Onwardticket.com) assume the entire cost of all servicing, repair, or correction that may be necessary for your computer equipment and software as a result of any viruses, harmful components, errors or any other problems whatsoever you may have as a result of visiting this Site. The User remains solely responsible for recording and safekeeping all the necessary and private information to prevent theft or suspension of his/ her account.
 
5.3. Onwardticket.com does not bear responsibility to Users and (or) third parties for: (i) the behaviour of Users or third parties using or browsing the Site, including the form of a saved offline copy;  (ii) Users’ violation of any local laws and license agreements that do not directly relate to the Site and hese Terms and Conditions; (iii) violating license and user agreements of airlines; (iv)veracity of personal data and the legality of its transfer from the User to Onwardticket.com.
 
5.4. Onwardticket.com is not responsible for any adverts or sponsors of third parties that may appear on this Site. Onwardticket.com is also not responsible for any third-party website that this Site may provide a link to.

6. Ownership and Use of Site Materials, Services

Onwardticket.com owns the intellectual property rights for all of the materials on this Site or has a valid right from a third party to use materials on the Site. Onwardticket.com also owns or has a valid right to use all trademarks, service marks, graphics and logos used on this Site. Unless expressly stated, no part of the Site may be copied, reproduced, republished, uploaded, posted, transmitted, reversed-engineered or distributed in any way.

7. Onwardticket.com’s Service policy

7.1 We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Site is at the User’s own risk. 
 
7.2 This Service we provide may contain certain information, that may necessarily not be current or may have expired due to airlines or hotel policies. For the avoidance of doubt, the Service does not guarantee and/or provide you with a flight ticket for the actual travel, as any ticket will have to be issued within 48 hours of placing a reservation.


7.3 Should the User opts for the “Receive Later” option, the flight reservation must be activated at least 6 days before the start date of the selected itinerary.
 
7.4 Prices for our Service are subject to change without notice. Onwardticket.com reserves the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. Onwardticket.com shall not be liable to the User or to any third-party for any modification, price change, suspension or discontinuance of the Service.
 
7.5 Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy below. Onwardticket.com reserves the right, but is not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. Onwardticket.com may exercise this right on a case-by-case basis. Onwardticket.com reserves the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without prior notice, at the sole discretion of Onwardticket.com. Onwardticket.com reserves the right to discontinue any product or service at any time. Any offer for any product or service made on this Site is void where prohibited. Onwardticket.com does not warrant that the quality of any products, services, information, or other material purchased or obtained by the User will meet the User’s expectations, or that any errors in the product or service will be corrected.

8. Limitation of Liability

8.1. To the extent required by applicable law, Onwardticket.com does not limit in any way our liability for death or for personal injury caused by our negligence or for fraudulent misrepresentation or concealment or for any other liability which cannot be excluded or limited by applicable law.
 
8.2. Subject to applicable law, under no circumstances shall Onwardticket.com, our licensors or licensees, our directors, officers, employees, affiliates, related parties, agents, contractors, interns, suppliers, service providers be liable to the User or any other person or entity for any direct, indirect, special, incidental, consequential, punitive or other damages, including lost profits, goodwill, business opportunity, personal injury (including death) and property damage, that may result from (a) the use of, or the inability to use, the Site or any material on the Site or the Service, (b) the conduct of any User of the Site, whether in contract, tort (including negligence) or otherwise. Onwardticket.com shall not be liable even if Onwardticket.com or an authorized representative of Onwardticket.com has been advised of the likelihood of the loss or damage and regardless of the form of action. These include but are not limited to damages or injury caused by error, omission, interruption, defect, failure of performance, loss or corruption of data, delay in operation or transmission, line failure or computer virus, worm, Trojan horse or other harmful component.
 
8.3. Onwardticket.com assumes no responsibility or liability arising from any content generated by the User (if any) as permitted in these Terms and Conditions or for any libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, illegality, infringement of intellectual property rights, error or inaccuracy contained in any such content generated by the User.
 
8.4. For the avoidance of doubt, the Service sold on the Site provides the User with a flight reservation code (PNR-Code) and in no event will an e-ticket number be provided, unless specifically confirmed and paid for within a 48 hour period following the flight reservation Onwardticket.com does not guarantee any success in entering countries, visa applications or any other situations for which the User may subjectively eliged to use the Service. The User expressly acknowledges that the use of the PNR-Code provided by the Service in any situation is at his/her own risk. Onwardticket.com assumes no responsibility or liability for any delay, loss, damage or expense incurred arising from any use of the Service provided by Onwardticket.com.
 
8.5. Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to the User. However, in no event shall Onwardticket.com’s total liability to the User for damages, losses, and causes of action whether in contract, tort (including, negligence) or otherwise exceed the amount paid by the User, if any, for accessing the Site.

9. Indemnity

The User hereby agrees to defend, indemnify and hold Onwardticket.com, our affiliates and each of our respective agents, licensees, successors and assigns, harmless from and against any and all claims, actions or proceedings of any kind and from any and all damages, liabilities, costs and expenses, including reasonable legal fees, relating to or arising out of the User’s use of this Site, and/or any breach or alleged breach of any of the User’s warranties, representations or agreements hereunder.

10. Termination

These Terms and Conditions are and shall remain effective until terminated. The User may terminate these Terms and Conditions by ceasing to use the Site and destroying any and all material obtained by the User from this Site. Onwardticket.com may immediately terminate these Terms and Conditions and the other applicable policies, including the User’s access to the Site, if the User breaches or fails to comply with any material term or provision of these Terms and Conditions. Upon termination, the User must discontinue use of the Site and destroy any and all material obtained by the User from the Site.

 

11. Settlement of disputes

11.1 A User who believes that his rights and interests were violated due to the actions of Onwardticket.com or third parties in connection with data posted on the Site, should lodge his complaint with Onwardticket.com via e-mail, which will be reviewed by Onwardticket.com within 30 (thirty) calendar days.
 
11.2 A User who lodges a complaint shall agree to provide Onwardticket.com with complete information relating to the alleged the violation of his rights. If the User provides false information about the violation of his rights, he shall indemnify Onwardticket.com for all losses and expenses incurred in investigation the complaint (including costs, fees and attorney fees).
 
11.3 Information is considered to be sent to the User by Onwardticket.com if it is sent to the e-mail address given to Onwardticket.com when providing his/her personal data.
 
11.4 These Terms and Conditions and any disputes arising under or related to these Terms and Conditions (whether in contract, tort (including negligence), statute or otherwise) will be governed by, construed and enforced in accordance with the laws of Singapore, without reference to its conflicts of law principles. Any legal actions, suits or proceedings arising out of these Terms and Conditions (whether in contract, tort (including negligence), statute or otherwise) will be brought exclusively in the courts of Singapore, and you hereby accept and submit to the personal jurisdiction of these courts with respect to any legal actions, suits or proceedings arising out of these Terms and Conditions.
 
11.5 These Terms and Conditions and any document expressly referred to in it represents the entire agreement between us in relation to the use of the Site and/or Service and supersedes any prior agreement, understanding or arrangement between the User and Onwardticket.com, whether oral or in writing. The User acknowledges that, in entering into these Terms and Conditions, he/she has not relied on any representation, undertaking or promise given by Onwardticket.com or be implied from anything said or written in negotiations between the User and Onwardticket.com prior to entering into these Terms and Conditions except as expressly stated herein. The User shall not have any remedy in respect of any untrue statement made by Onwardticket.com, whether orally or in writing, prior to the date of entry into these Terms and Conditions.
 
11.6 In the event any provision of these Terms and Conditions is declared to be void, invalid or unlawful by any court or tribunal of competent jurisdiction, such provision shall be deemed severed from the remainder of these Terms and Conditions and the balance shall remain in full force and effect.
 
11.7 No failure on the part of Onwardticket.com to enforce any part of these Terms and Conditions shall constitute a waiver of any of Onwardticket.com’s rights under these Terms and Conditions whether for past or future actions on the part of any person. Neither the receipt of any funds by Onwardticket.com nor the reliance of any person on Onwardticket.com’s actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of Onwardticket.com shall have any legal effect whatsoever.

12. Refund policy

The User may request for a full refund only in the following situations:

  • User makes duplicate payment(s) for the Service because of technical issues with the Site; or
  • If Onwardticket.com fails to complete the Service.

Refunds will be made within 30 calendar days of the date of submission of a successful refund request by the User. The refund request may be submitted by email to support@onwardticket.com with supporting information or documents for Onwardticket.com ’s consideration.

Any refund will still be strictly subject to Onwardticket.com’s sole discretion and in no way this Clause 12 constitutes or creates any subjective and independent right of any refund of the User towards Onwardticket.com.